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◊  Change Management  ◊

Another rich opportunity for participatory librarianship

The world is not changed by those who stand ready. The world is changed by those who act, who shape, who reach — not when asked but when necessary. R. David Lankes, ILEAD U Keynote, February 2010 Last week I promoted a public library initiative of extraordinary consequence: librarians taking the lead to engage the

A patron response to participatory librarianship

This week I featured excerpts (here and here) from recent presentations by R. David Lankes. This passion and these ideas merit conversation and engagement — for if they remain a mere artifact, just another Powerpoint or post or tweet — they become part of a dynamic Lankes urges his audiences to move beyond. So here’s

Lankes on librarians and leadership

Here is another excerpt of Dave Lankes’ vision for librarians, from the keynote of February’s ILEAD U conference in Springfield, IL – the State Library’s new initiative to help library staff develop stronger technology tools. I encourage you to listen to Dave’s words as well as read them, for the passion and urgency of his

A strong & sustainable vision for librarians

In a “do or die” decade for public libraries, I shared my hope for positive societal disruption characterized by public engagement. It closed with the notion that public libraries can play a key role in the rejuvenation of our communities and our self-governance. R. David Lankes, Associate Professor at Syracuse University’s School of Information Studies

At a crossroad with public institutions

Americans are at the same crossroads with the U.S. Postal Service as we are with public libraries. Comments on a recent New York Times editorial, Saving the Post Office, have a familiar ring. Organizational constituents, like periodical publishers, have started to weigh in. Developments are worth watching. Why pick on post offices? It’s funny how

Are public libraries glorified babysitting services?

“My town officials think all we’re running here is a babysitting service” a librarian recently shared in a moment of frustration. She went on to mention studies about the proven impact on cognitive abilities when toddlers are actively engaged in library programs like Lapsit versus passively engaged with toys & videos. This was news to

The high cost of library micro-grants

Early in my career I was taught how to wring cost from a process or product. Instructors had me trace every interaction & transaction involved in procuring a product or service, assign a cost to each and assess its value to the deliverable. What I learned was, essentially the deliverable holds value and everything else

Libraries – protect that brand

Brands.  They’re instantly recognizable, even as mere snippets from a distance … They evoke feelings and thoughts.  They influence behavior. Organizations spend billions each year creating and preserving them, for they know brand loyalty grows and dies hard. I’d argue library is also a brand and needs to be actively managed to increase its visibility

Running our public libraries like a business

Themes of leadership and outreach have coursed through the Radical Patron content in 2010. Today’s post introduces another: applying business principles to public libraries. Libraries wisely seem interested in how to climb the ladders and avoid the chutes. With nearly 30 years (yikes) experience working in and consulting for businesses, I have perspectives and ideas

On Web2.0 and Talking vs Doing

David Crotty’s Scholarly Kitchen post, Science and Web 2.0: Talking About Science vs. Doing Science describes patterns beyond the publishing industry. Check out some of what he says about scientists’ use of Web 2.0 technologies: Discovery, doing research, gathering and interpreting results, that’s the very nature of being a scientist. There are people whose main